• Are these toolbags made the same as before?
• How secure is your site?
• How long is the wait before I get my bags? (Updated weekly)
• Which belt do I get when I order a set?
• Will a Stanley 30' Fat Max tape measure fit in the tape pocket?
• Are you on Myspace?
• Can I custom order?
• What are the terms of your gift certiicates?
• Can I purchase a gift certificate?
• Are the hammer sleeve and flat bar sleeve included with any of the pouches?
• I ordered online and then e-mailed you to add additional items to my order so why don't you already have my card information on file?
• Can I call to check the status of my order?
• I sent you an e-mail so why haven't you responded?
• Do you have hooded sweatshirts?
• When is the best time to call?
• Will Diamond Back USA Toolbelts sell to dealers?
• How do your gift certificates work?
• What is the size difference between the large and the medium pouches?
• How do you ship the product?
• I need to mail something to Diamond Back USA Toolbelts so how should I ship it and to what address?
• If there is a problem with my card-what happens then?
• I've called and left a message-why haven't you called me back?
• Can I get my order quicker if I pay more?
• My belt is too small or big so now what?
• We reserve the right to refuse service~
• If I custom order something am I still able to return it if I don't like it?
• What forms of payment do you accept?
• Why is shipping so much on a gift certificate?
• Do I need to order the suspender loops along with the suspenders?
• Can you make your pouches for left handed people?
• Do you offer printed catalogs?

Are these toolbags made the same as before?

Yes, we use the same triple layers of Dupont cordura, deluxe stitching and the same configurations that have made Diamond Back belts and bags so durable.
However, please be aware that the pouches you bought 5 or 10 years ago may have evolved somewhat since then and minor improvements have been added. If you are concerned about this, please just ask us.

How secure is your site?

We utilize industry leading SSL encryption technology. Our security certificate has the ability of up to 256 bit encryption, depending on your web browser. Your personal information, as well as your credit card information, is encrypted throughout the entire sales process.

How long is the wait before I get my bags? (Updated weekly)

Currently, there is a 5 to 8 week lead time (updated 5/10/08) on most orders placed today (Plus delivery which generally takes 3 to 5 days).
Also, please be aware with phone orders that we may charge your card ANYTIME after the order has been placed.

UPDATE 5/01/08
We finally moved our home and business across the fjord to Haines. We will be in and out of the office and workshop for the next 2 weeks to get everything in order and to hopefully get things back up and going sooner than later. Please be advised that current lead times could be slightly affected.

Which belt do I get when I order a set?

Each set has been arranged with a belt that is the most frequently requested for that arrangement. You can certainly choose a different belt if you prefer. Some of the belts vary a bit in price, we can make the adjustment in your order. If you are having any trouble deciding or ordering, we can be reached at 1-800-899-BELT.

Will a Stanley 30' Fat Max tape measure fit in the tape pocket?

Yes.

Are you on Myspace?

For those of you in to Myspace, we now have a myspace page. We're still adding to it but please feel free to check us out at myspace.com/diamondbacktoolbelts. Here you can become one of our friends, look at pictures, join our blogs and post comments. Please check back often as we hope to continue to add to our new page.

Can I custom order?

We are able to customize each set for individualistic needs. If you'd like custom features on your set-simply call or e-mail us and we'd be glad to help create your personalized set specific for your needs. However, we cannot guarantee that we're able to do all custom requests due to possible design issues.

What are the terms of your gift certiicates?

Gift certificates are not redeemable for cash. Balance of certificate must be used on merchandise and or shipping. Certificates are not transferable and expire one year from date of purchase. Currently, gift certificates can only be redeemed by ordering over the phone.
If you order a gift certificate online, please know that you will be credited for any additional shipping charged during the check out procedure. We apologize for this inconvenience and promise to fix it in the near future.
Please call if you have any questions.

Can I purchase a gift certificate?

Yes, we sell gift certificates. You can order online or by calling us.

Are the hammer sleeve and flat bar sleeve included with any of the pouches?

The hammer sleeve and flat bar sleeve do not come with any of the pouches that are bought separately from sets. However, they can be added to any pouch AND certain sets do include flat bar sleeves and or hammer sleeves. Those sets are: The Denali , The Grizzly, and The Borealis. So in other words and for example, if you purchase just The Elias Pouch it will not come with a hammer sleeve but if you purchase the entire Grizzly set-it will.

I ordered online and then e-mailed you to add additional items to my order so why don't you already have my card information on file?

Our credit card processing system does not allow us to see any card numbers entered in to the system. Anytime we need to add additional charges to your card we must first obtain the card number from you via the phone. We can however process credits without having to obtain the card number.

Can I call to check the status of my order?

Customers are welcome to call whenever for whatever. However, we prefer that you e-mail us if you're requesting the status of your order.
Also, please be aware that we are generally unavailable for answering the phone Monday through Thursday as Andus also works as a full-time contractor during these days. If you call, please leave us a message so that we can get back with you just as soon as possible which is generally Friday through Sunday. We are sorry for this inconvenience.

I sent you an e-mail so why haven't you responded?

Occasionally we receive e-mails that we are unable to respond to due to incorrect e-mail addresses being typed by the senders. Please be sure to check and double check that you entered your e-mail address correctly. If you enter the wrong address, we unfortunately have no other way of contacting you. If you think this may have happened to you because we never responded, please send us another message with correct contact information. Each and every one of our customers are important and we want to be able to respond to your questions and comments.

Do you have hooded sweatshirts?

Yes! We've just gotten some hooded sweatshirts in black, sizes Medium through XL. They are just $25 with a purchase and $30 without. If you are interested in purchasing a hooded sweatshirt and or adding one to your existing order, please call us for size availability. We hope to have them available online soon.

When is the best time to call?

We are generally available 7 days a week from around 7 a.m. Alaska time until later in the evening. We operate out of our home so please call us whenever you feel like it. If we aren't around, please leave a message and we promise to get back in touch with you just as soon as we can.

Will Diamond Back USA Toolbelts sell to dealers?

Yes, we would love for reputable stores to carry our products. If you are interested in selling our tool bags and or belts then we ask that you please call (1-800-899-BELT) or e-mail us(info@toolbelts.com) for more information.

How do your gift certificates work?

Gift certificates are new to us and we're still trying to iron out the kinks. If you order a gift certificate from us you will receive a paper certificate that we will mail to you. If you order a certificate online, you will be charged additional shipping which is incorrect on our part. We WILL credit you this amount back once your order has been submitted.
We apologize but currently a gift certificate can only be redeemed when ordering over the phone so please do not try to order online and use a gift certificate as we currently do not have the necessary program to do this.
Please call if you have any questions regarding our gift certificates and we will be happy to assist you.

What is the size difference between the large and the medium pouches?

All of our pouches are available in either medium or large. Both sizes offer the same features (pockets, pouches, etc.) but as you might have guessed-the medium is just a bit smaller. To be exact-the medium is 10.5" wide and 13.5" long whereas the large is 12" wide and 15" long.

How do you ship the product?

As we are located in rural Alaska we are only able to ship with the United States Postal Service. We will ship your package via insured priority mail which means you will need to sign for it. Since we are in rural Alaska, mail delays are possible and actually happen with some frequency. All mail is flown out of Skagway down to Juneau-so if the weather is poor-the planes are unable to fly and the mail sits until the weather clears. They do a great job of moving the mail when any window of opportunity presents itself. Usually, mail takes around 3-5 days to reach most places in the lower 49.

I need to mail something to Diamond Back USA Toolbelts so how should I ship it and to what address?

We recommend mailing things to Diamond Back USA via USPS first class or priority mail. Parcel post can literally take months to get here. USPS is the only way to get mail to us in rural Alaska.
Diamond Back USA Toolbelts address is:

Diamond Back USA Toolbelts
P.O. Box 1483
Haines, AK 99827

When returning an item-please include correspondence to let us know what it is you would like for us to do.

UPDATE 4/24/08 We sold our home and will be moving to a new city. We just acquired our new PO box number (as shown above) but please be advised that if you mail anything within the next couple of weeks, you might call first to avoid delay. Sorry for the trouble and thanks for your understanding

If there is a problem with my card-what happens then?

If your card is declined, we will attempt to make contact with you for a few days. After this time, if we still have yet to hear from you and are unable to process your card, we will hold on to your set until someone else orders what you ordered. We regret this to be the case but we can only assume that you have decided to cancel your order with us.
Please-if you know your card is not going to approve the purchase of your order-tell us in advance so that we may continue on to the next order.

I've called and left a message-why haven't you called me back?

We apologize for being unavailable to answer the phone at certain times. We make every attempt to call people back who leave a message asking for us to do so. However, there are some messages left for us on our machine that we simply are unable to hear or get the number from. Please remember to speak slowly, loudly and clearly so that we can be sure to get your correct name and number. When calling to request a catalog-please spell out your name, street name and city as we often have a difficult time hearing that as well. We appreciate your understanding.

Update: Please be aware that we are generally unavailable for answering the phone Monday through Thursday as Andus also works as a full-time contractor during these days and living in a different time zone than many limits the time through the week for him to return calls. If you call, please leave us a message so that we can get back with you just as soon as possible which is generally Friday through Sunday. We are sorry for this inconvenience.

Can I get my order quicker if I pay more?

We're sorry but there is no quicker way to receive your order. Every customer's order is filled in line with when the order was placed. Potentially, we will be able offer this in the future.

My belt is too small or big so now what?

If you receive your order and find that your belt is too small or large then you can send your belt back to us and we will make you a new size belt. Do not wear your belt to work if you think it does not fit because we will make exchanges on new items only. You need not call us to get a different size belt-simply mail it back via US Priority Mail along with the velcro pants belt (we will send another larger or smaller velcro pants belt back) and send a note indicating the new size you would like. Also, you will be responsible for return postage so please let us know if we should charge the card used to make the original purchase.

We reserve the right to refuse service~

We just like to let it be known that we can deny a sale for any reason.

If I custom order something am I still able to return it if I don't like it?

Anytime something is custom made we will be unable to accept it as a return. You design it you bought it.

What forms of payment do you accept?

We gladly accept MasterCard and Visa. We will also accept money orders. However, we ask that you please call if you choose to use this form of payment.
We DO NOT accept Discover or American Express so please do not try to use these cards when checking out.
We DO accept debit cards that display the MasterCard or Visa emblem.

Why is shipping so much on a gift certificate?

The easy answer is that it isn't. If you order a gift certificate you will be charged 7% of the amount chosen plus $5. This is incorrect on our end and for whatever reason we are unable to change this set up at this time. We will refund you this money on your card once your gift certificate order has been placed. We apologize for this inconvenience and hope to be able to fix the problem in the near future.
Please call us if you have any questions.

Do I need to order the suspender loops along with the suspenders?

No. If you are wishing for the full suspender set up, simply order the suspenders and the sewn in loops are included in the $49.99 price. Shoulder pads however are not included and are an additional $31.99 if you would like to add them to your suspender set up.

Can you make your pouches for left handed people?

Yes, we can make your set either right or left handed including the belt. Please indicate how you would like your bags to be configured while ordering.

Do you offer printed catalogs?

We do offer printed catalogs. Please just fill out our contact form to request a catalog and be sure to include where you would like for us to send it.