Shipping & Returns
We offer a choice of shipping on most items via USPS Priority Mail or FedEx Ground. Charges are calculated based on a combination of the weight and size of the order.
Diamondback™ is not responsible for items lost or damaged during shipping.
Visa, Mastercard, Discover, American Express, and PayPal are accepted in our online store. Orders are processed with Authorize, a third-party payment processor.
We do not accept cash, money orders, or personal checks for online orders.
Returns & Exchanges
We stand behind our bags because they are the best in the industry.
Diamondback™ offers a 30-day unconditional money-back guarantee on all our products, covering original purchase price and any applicable taxes. Shipping is non-refundable. Customers are responsible for any return shipping costs.
Want to return an item? Send it back within 30 days of receiving the shipment and we will gladly provide a full refund.
Need to exchange something? Exchanges work like returns. Send your item back with a copy of your order for a full refund. Then, place your new order any time!
Mail returns & exchanges to:
1229 Harris St., Unit 11
Charlottesville, VA 22903