Return Policy

RETURNS

We now offer free return shipping for US account holders who select the store credit option. Follow instructions below to get free return shipping when you choose store credit:

1. Submit a Return Request by logging in to your account and selecting “orders”. Click “Request a Return” and choose “Store Credit” if you would like free return shipping. NOTE: if you choose the refund option, we will return your money to your original payment method, and you will be responsible for return shipping costs.
2. You will receive a Confirmation Email with the return shipping label attached.
3. Print your shipping label and attach to the packaging with your item inside.
4. Send your item back using the specified shipping method. Note: You must complete a Return Request for your refund to be processed.
5. Your account will be credited once we receive your return.

Note: If you do not see an option to return an item, that item isn’t eligible for a return.

Returns using the refund option:

1. Submit a Return Request below (or in your account) and choose “Refund”
2. You will receive a Confirmation Email with the instructions
3. Send the item(s) back within 30 days of receiving the shipment with a copy of your Return Request Confirmation Email.
4. Upon receipt, we will gladly provide a full refund (excluding original shipping cost).
5. Note: You must complete a Return Request for your refund to be processed.

Request a Return Here

Order Wrong Size, Side, or Color?

Diamondback exchanges work similarly to returns. Set up a return through our website for store credit and a free return label. Once we receive and process your return, purchase the item you want with the store credit you receive.

Store Credit Exchange: If you choose the store credit option, you get 30 days of free shipping right away. Shop for the item you want without paying additional shipping. Your account will be credited once we receive your return and it is processed.

Free shipping is available for US Diamondback account holders ONLY.

Refund Exchange: If you choose the refund option, you will be responsible for all shipping costs.

MAIL RETURNS & EXCHANGES TO:

Diamondback® Toolbelts
attn: Returns
1725 Broadway St.
Charlottesville, VA 22902