Shipping & Returns

Shipping

We offer a choice of shipping on most items via USPS Priority Mail or FedEx Ground. Charges are calculated based on a combination of the weight and size of the order.

We ship anywhere in the world, but you may save yourself some money and hassle by using one of our international dealers if you are not in the USA. Shipping times are estimated at checkout.

Diamondback® is not responsible for items lost or damaged during shipping.

Payment

Visa, Mastercard, Discover, American Express, and PayPal are accepted in our online store. Orders are processed with Authorize, a third-party payment processor.

We do not accept cash, money orders, or personal checks for online orders.

Returns & Exchanges

We stand behind our products because they are the best in the industry.

Diamondback® offers a 30-day unconditional money-back guarantee on all our products, covering original purchase price and any applicable taxes. Shipping is non-refundable. Customers are responsible for any return shipping costs.

Want to return an item?

  1. Submit a Return Request below and you will receive a Confirmation email.
  2. Send the item(s) back within 30 days of receiving the shipment with a copy of your Return Request Confirmation Email.
  3. Upon receipt, we will gladly provide a full refund (excluding original shipping cost).
  4. Note: You must complete a Return Request for your refund to be processed.
Request a Return Here

Need to exchange something? Exchanges work like returns. Follow the instructions for returns above. Then, place your new order any time!

Mail returns & exchanges to:
Diamondback® Toolbelts
attn: Returns
1736 Allied St.
Charlottesville, VA 22903

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Rating
4.8
356 Reviews
Write A Review
  • 5 days ago
    “I purchased the GRRande bags. Great fit and comfortable. I can have 12 racks of 16 gun nails and my impact hanging and my gun hanging on the opposite and I can bend down and pick up a 2x6 before I climb up a ladder. Very well built. Are they worth the money? Time will tell... that said I recommend you give them a shot. Most comfortable bags I’ve worn and can carry all the weight you need and weigh less than leather bags AAAaaaaand I can fit through spaces that other bags say “no chance friend””
  • a month ago
    “I really like the organization available with these bags. They are very comfortable to carry. I do a lot of remodel/finish work and end up carrying a lot of miscellaneous handy tools and fasteners all day. The belt sizing is a little weird- I measured, as recommended, and ordered a Medium belt, I’m 6’0” 180’lbs, and it was TOO big. I returned the belt for a small and had to eat the shipping charges. The SMALL fits but the buckle is far off center and the bags sit behind my hip bones. I understand the design and really appreciate the construction of waist belt, but I think there needs to be a S/M size worked into the sizing specs. I built a custom set with the Miter bag on my dominate side, and the Wrangle on my off side. I REALLY like this set up. It will give me a lot of versatility for a large scope of work. I have found that some of the small sleeves for pencils, nail punches, etc are hard to access because of how the side pouch over laps them. That being said, I am really excited for these bags. I love how modular they are!”
  • 4 weeks ago
    “I measured very precisely and followed the directions for fit And I still have to tighten the belt as far as it can possibly go for it to fit. Not so bad when it’s cold out with heavy sweaters on but with just a T-shirt, I hope I don’t lose any weight. I’m 6 ft 185 lbs I definitely like it a lot but the medium should have fit fine. Seems odd. Wish the magnet was stronger. And wish there was just one more pouch on the maestro style for nails so I don’t have to go spend another fortune customizing this. Yes I now realize I should have just gone with the artisan, but I’m still happy”
  • 3 weeks ago
    “Decided to pull the trigger on a set of the Denali 2.0. Once received (yes it takes a few days to get them) my hands on impressions match my research on the material quality, design, ingenuity, and craftsmanship. I've yet to actually use them but I'm close! I was accidently sent an XL belt last week but I ordered an Large. (no stars removed for a mistake because mistakes happen) The new belt showed up today and I promptly put my bags on it and realized I needed a Medium. You see, they tell you to follow their "Belt Sizing Guide" so you will be able to tighten your belt in the summer. I thought they don't know what they are talking about so I'll be safe and order a size up. NOPE! You can see I have it at the minimum adjustment and it's still too big. I just sheepishly ordered a Medium Belt and even paid for expedited shipping to make it sting a little more. You have to pay to send back your returns and exchanges. This is fair. from what I can tell shipping costs are not washed into product pricing. (I will update this review when I actually start using the bags.)”