Shipping & Returns
We offer a choice of shipping on most items via USPS Priority Mail or FedEx Ground. Charges are calculated based on a combination of the weight and size of the order.
We ship anywhere in the world, but you may save yourself some money and hassle by using one of our international dealers if you are not in the USA. Shipping times are estimated at checkout.
Diamondback® is not responsible for items lost or damaged during shipping.
Visa, Mastercard, Discover, American Express, and PayPal are accepted in our online store. Orders are processed with Authorize, a third-party payment processor.
We do not accept cash, money orders, or personal checks for online orders.
Returns & Exchanges
We stand behind our bags because they are the best in the industry.
Diamondback® offers a 30-day unconditional money-back guarantee on all our products, covering original purchase price and any applicable taxes. Shipping is non-refundable. Customers are responsible for any return shipping costs.
Want to return an item? Send it back within 30 days of receiving the shipment and we will gladly provide a full refund.
Need to exchange something? Exchanges work like returns. Send your item back with a copy of your order for a full refund. Then, place your new order any time!
Mail returns & exchanges to:
1736 Allied St.
Charlottesville, VA 22903